Tours Valencia reserves the right to update these Terms and Conditions at any time, with or without prior notice.
1. General
1.1 By placing an order through the Tours Valencia webshop, the customer agrees to these terms and conditions.
1.2 Tours Valencia reserves the right to modify the terms at any time.
1.3 All images, product descriptions, and colors shown on our webshop are for illustrative purposes only and cannot be used as grounds for compensation or cancellation of a purchase.
1.4 Tours Valencia is a part of Excithings S.L.
2. Product Information
2.1 Product descriptions serve as general indications. They do not entitle customers to compensation or the cancellation of an order.
3. Orders, Agreements, Payment & Delivery
3.1 A purchase agreement is established once the customer places an order and it is confirmed by Tours Valencia.
3.2 Customers receive an order confirmation via email after the order has been placed.
3.3 Tours Valencia reserves the right to cancel any order without stating a reason.
3.4 Payment methods accepted include iDEAL, Bancontact, credit card, and PayPal.
4. Pricing
4.1 All prices include 21% VAT.
4.2 Prices are subject to typographical errors. No rights can be derived from such mistakes.
5. Customer Data
5.1 Customer data provided when placing an order will be stored securely and will not be shared with third parties.
5.2 Customer data is treated confidentially and processed in accordance with the European General Data Protection Regulation (GDPR).
6. Complaints
6.1 Customers should check their items upon receipt. If an item is incorrect or incomplete, they must report this via email to info@toursvalencia.com.
6.2 If the complaint is found to be valid, Tours Valencia will replace the item free of charge.
7. Force Majeure
7.1 Tours Valencia is not liable for failure to meet obligations due to force majeure.
7.2 Force majeure includes, but is not limited to, unexpected circumstances, supplier delays, internet outages, transportation disruptions, strikes, government actions, supplier negligence, or staff illness.
7.3 In such cases, Tours Valencia reserves the right to suspend or dissolve its obligations, without liability or the obligation to provide compensation.
8. Tour Cancellations
8.1 Group tours* can be cancelled free of charge up to 24 hours in advance.
8.2 Cancellations made less than 24 hours before the tour will be fully charged.
8.3 Private tours can be cancelled free of charge up to 14 calendar days before the scheduled date, unless non-refundable deposits have already been made to third parties.
– Cancellations made between 14 and 4 calendar days in advance are subject to a 30% administration fee.
– Cancellations less than 4 working days in advance may be charged in full. This also applies in cases of late arrival or if the customer fails to show up.
8.4 A group tour requires a minimum of six participants. If the number drops below six due to cancellations, the tour may be cancelled. Tours Valencia is not liable in such cases.
8.5 In the event of severe weather (e.g. heavy rain), Tours Valencia may cancel bike tours. An alternative such as rescheduling or a walking tour will be offered if possible.
*Group tours refer to regular tours scheduled at standard times, such as walking or cycling tours, and not booked as private experiences.
9. Liability During Tours
9.1 Participation in tours is at your own risk. Verrassend Valencia cannot be held liable for any personal injury or damage incurred during participation.
10. Tour Payments
10.1 Invoices must be paid within 14 calendar days from the invoice date (as stated on the invoice).
10.2 Late payments may be subject to a 3% administration fee on the total invoice amount.
11. Third-Party Bookings
11.1 If Tours Valencia arranges services in cooperation with third parties, their terms and conditions apply. Customers will be informed of this in advance.
12. Disclaimer
12.1 Tours Valencia accepts no liability for any direct or indirect damages resulting from the use of this website, the information it contains, or the temporary inability to access it. This also applies to content found via links on toursvalencia.com.
13. Copyright
This website is protected by copyright. Content may not be reproduced without prior permission.
© Tours Valencia
Issued in Valencia on May 28, 2025